• 1 南充市中心医院护理部 川北医学院第二临床学院(四川南充,637000);2 广安区万盛社区服务中心;
导出 下载 收藏 扫码 引用

【摘要】 目的  调查手术室工作多层面满意度,分析影响其满意度的因素,提出干预措施。 方法  采用自行设计调查表对手术医生、手术患者或家属、病区护士、手术室护生进行手术室工作满意度调查分析。 结果  2009年4季度各层面满意度 gt;95%,比1季度满意度提高了9.51%,与1季度相比有统计学意义(P lt;0.05)。且护理人员素质、手术室管理、人文服务等都有不同程度的提高。 结论  对手术室满意度进行多层面定期调查和不定期抽查,全方位地分析不同层面影响满意度的因素,采取有效的干预措施,达到持续质量改进。
【Abstract】 Objective  To investigate the multidimensional satisfaction in the operating room’s work and to analyse various factors and intervention measures. Methods  The multidimensional satisfaction in the operating room’s work of surgeon, surgical patients, family members, ward nurses, and practical nurses were investigated and anlyzed by self-designed questionnaire. Results  In 2009, various satisfaction rate of the fourth quarter is 95%, compare with the the first quarter, the satisfaction rate of the fourth quarter increased 9.51%, the difference was statistically significant(P lt;0.05). The paramedic’s quality, management of operating room, quality of nurse, human services have got different increase. Conclusion  To conduct the multidimensional periodic surveys and occasional spot checks about satisfaction rate of the operating room, and to analyze roundly the different levels factors of affecting the satisfaction rate can take effective interventions to achieve continuous improvement of the nurse quality.

引用本文: 杨邦翠,杨帮芹,张素珍,李静,谢凤春,何秀莲,张小华. 手术室工作满意度调查分析及对策. 华西医学, 2010, 25(8): 1559-1560. doi: 复制